In order to expedite your order, some or all of your items may have been shipped from a local store. The item(s) will be listed separately in the My Orders page of My Account. You have not been charged extra and will be credited for any cancellations or short-shipments due to inventory.

Due to limited availability of certain products or the nature of their ingredients, we have placed quantity restrictions on their purchase.

Yes. In the event your order is being fulfilled by more than one location, a shipping confirmation email will be sent for each shipment. If some items cannot be fulfilled, we will send you a final email detailing any items that maybe short shipped or cancelled.

Your credit card will show a pending authorization for the full amount of your total order. An actual charge will not be processed until your order has shipped. Since we may send your order in multiple shipments, you’ll see a charge for each of these shipments, but will never exceed your order total.

We’re so sorry, but once an order is submitted, we have no way to change it.

We’re so sorry, but once an order is submitted, we have no way to change it.

We are here to help! Visit DIY University for tutorials and tips on all things hair and nails.

You can reset your Rewards information by logging into your account and editing information under the About Me section. https://www.conailsupply.com

Please visit our Returns & Exchanges page for more information.

You should receive an order confirmation email verifying your order was placed. Please check your spam folder if you do not receive an email from us.

You will receive a shipment confirmation email with the tracking number(s) for your order once it has shipped. Orders may be fulfilled in multiple shipments so you may receive several emails. If you need assistance with your order, please provide the order number and email address used to make the purchase in the Contact Us Form and a Customer Care representative will assist you as soon as possible. Due to high volume, response times may be delayed.

Due to an increase in online order volume, your order may arrive in multiple shipments. Items may have been cancelled from your order due to inventory availability or quantity restrictions. Please check your email shipment confirmation to see if any items were out of stock. Unfortunately our system does not support backorders.

Given increased volume, please allow 3-5 business days for deliveries once your order has shipped. Orders may be shipped from different warehouses and/or stores and can arrive in multiple shipments.

Given high volume, please allow 1-2 business days for orders to ship. We are working to get orders out as quickly as possible. We will now be offering Buy Online Pick Up In Store when you place your order on conailsupply.com. In some areas, no-contact curbside pickup is also available. Check your local store at https://www.conailsupply.com

You have 3 days (72 hours) to pick up your order. After 4 days (96 hours) your order will be automatically cancelled and the pending authorization on your credit card will be reversed. It can take several days for your financial institution to remove the pending authorization from your account.

Yes, you can designate an alternate person to pick up your order during the checkout process. They will need to bring a Government issued ID and/or a copy of the Order Confirmation email. If you did not add an alternate person to pick up your order they can bring a copy of the order confirmation email to the store when picking up your order.

You will need to bring a Government Issued ID and/or a copy of your Order Confirmation email.

All Buy Online Pick Up In Store Orders will be ready for pickup within 4 hours after you placed your order. Orders placed outside of store hours will be ready for pickup the next day. You will be notified that your order is ready for pickup via email. You can also opt-in for text messages about the status of your order during the checkout process.